We helped a major client create an efficient digital enrollment solution
Introduction
Our client aimed to optimize their patient support program by implementing a digital enrollment form, enabling scalability as they prepared for upcoming indication expansions across their portfolio.
The Challenge
The challenge lies in the inefficient enrollment process, which hindered timely patient onboarding and access to therapy. To improve operational efficiency, a more streamlined, scalable solution was needed.
Our Solution
We reviewed the current patient onboarding process and identifying key pain points, such as outdated faxed forms, slow consent processes, and limited communication options. We implemented a digital start form with the following improvements:
- Simplified Data Collection: Collected only essential information for approval.
- Required Fields & Hard Stops: Prevented form submission with missing information.
- Preferred Contact Methods: Enabled patients to choose email or text for faster communication.
- Automated Consent: Triggered consent requests upon form submission.
Value Delivered
By streamlining the enrollment process and reducing time spent on missing information, we made form completion six times faster. These changes cut onboarding time from 1 month to 1 week, improving both speed and accuracy.
